There’s a couple of stages with regard to “activating” your Accommodation Voucher AND “booking your hotel”.
The first stage is the redemption process which is all done on the website… choosemyholiday.com.
If you are having an issue with entering in your booking code, not receiving the activation email or perhaps you have entered in wrong personal details then please fill out a support request at choosemyholiday.com/support
The second stage regarding actually booking your holiday is all done on the website… redeemvacations.com.
If you are having an issue with paying the booking & service fees, not receiving confirmation emails, logging onto redeemvacations.com, booking your holiday or confirming your hotel booking…….you need to fill out a support request at redeemvacations.com/contact-us